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Around the time, many small business prospects,
customers and clients will dwell on cost.
These small business prospects, customers and
clients often neglect to consider the soft costs of not properly
investing in a network… such as lost employee productivity when
imprudent corners are cut, downtime when fault-tolerance is an
afterthought, and service costs from computer consultants when
difficult-to-support or "dead-end" solutions are selected
primarily because of their low price tag.
No matter how thorough your initial
consultation, IT audit, site survey and network design reports, some
unforeseen client objections may pop up just before you get the
client's authorization to proceed (generally a signed contract and
retainer or deposit check).
Why Overcoming Sales Objections is SO Crucial
Because one relatively minor concern might
threaten to derail the entire sale, you need to gain the critical
business development skills for overcoming sales objections, with
some of the biggest small business network deal-closing obstacles.
Empowered with these strategies for overcoming
sales objections, you'll be much less apt to get emotional,
defensive or just plain annoyed. You can then stay focused on
keeping your eye on the ball and figuring out the best way to solve
the prospect's or future client's problems …and of course, close
the sale. Remember, your company isn't in business to solve
prospects' problems; only those of paying clients.
Overcoming Sales Objections: Apathy
I hope you get a good night's sleep before this
sales objection rears its ugly head. You need a powerful force to
overcome apathy.
If small business decision-makers have an
apathetic outlook toward the prospect of implementing a network,
your decision-makers might take weeks, months, or perhaps even years
before feeling a sense of urgency about your proposed network
project.
However, once you discover the roots of this
apathy, you'll be better able to push (or at least nudge) the
approval process along.
Here’s a typical example you’ll find in the
field: The small business owner sees no problem with their existing
peer-to-peer network. One or two seemingly innocuous foul-ups,
however, can cause the small business owner to see the
"light".
With a Microsoft Windows peer-to-peer network,
for example, the "server" seems perfectly reliable until
the person working on the PC functioning as the server inadvertently
hits the reset button with his or her knee.
If you need to be overcoming more of the common
sales objections, you must be very adept and recounting these kinds
of cautionary tales with the right timing, delivery and empathy.
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