Archive for 'Customer Service' Category
Improve Your Computer Consulting Services with 3 Key Questions
If you want to provide the best computer small business consulting services possible for your clients, there are three key questions you can ask that will help you grow your business and keep those steady, high-paying clients. These questions are best asked as part of regular surveys (sent with invoices, support contract renewal reminders, etc.) [...]
IT Support: What Are Your Responsibilities?
When it comes to providing clients with IT support, you have a lot of responsibilities. There are specific areas that you need to include as part of your IT support services. IT Support: Coordinate Telecommunications Solutions When it comes to sweet spot clients, you will most likely have to coordinate IT support with a local [...]
Three Questions to Ask Computer Consulting Clients
Asking the following three questions of all your computer consulting clients will improve customer service and help grow your company. “How Can We Improve the Service We Provide?” Regularly ask computer consulting clients this question – at least a few times annually. They will probably give you plenty of suggestions that will help your customer [...]
The Computer Consulting Kit in Plymouth Meeting, Massachussetts, USA
Many IT specialists use the Computer Consulting Kit in all stages of their careers to help them manage all aspects of their business and plan for a long-term future in the computer consulting industry. The tools presented by the Computer Consulting Kit can benefit both IT consultants and their clients. They can help manage expectations [...]
Computer Gurus – Train and Orient Them
Computer gurus can help you to build your computer business. The following is a list of eight competencies you should instill in your computer gurus.
Computer Software Training Adds To Your Bottom Line
Computer software training is an area of huge revenue potential for the savvy network consultant. Increasing the value of your service to your clients and deepening your relationship are just two benefits of offering computer software training.
Excellent Customer Service Checklist
Excellent customer service means exceeding customer expectations. We have put together a checklist of the top ten things to do to provide excellent customer service.
Customer Expectations – Ensure Superior Project Management
Customer expectations are often built around project management issues. If you use good organization and make sure projects are completed properly and timely, you will surely exceed customers’ expectations.
Customer Expectations – Understand Them and Exceed Them
Customer expectations have to be met, consistently, in order for you to grow a successful business. If you expect to get the big bucks as a small business computer consultant, you have to meet and exceed customer expectations.
IT Consulting: The Final Three Steps
These are the final three of the 21 steps you need to take to make your transition from part-timer moonlighting into full-time IT consulting. Step 19: Never Stop Meeting New People Attend networking meetings regularly. Keep expanding your IT consulting prospect file even when you’re really, really busy. You’re always going to need people in [...]
Technology Vendors: Contact Information for Parts and Resellers
After you have learned to explain the concept of a "real" network to small business prospects and clients, you can look into the vendors out there providing small business server suites (both client/server and Web-based). The following is a listing of various technology vendors and websites for product or reseller/partner information. Apple Server Solutions• Reseller/Partner Information:http://consultants.apple.com/ [...]
Handheld Devices: Tips on Purchase Recommendations
Use these simple, low-tech tips and best practices to minimize your handheld device support headaches and maximize the security of your clients’ incredibly valuable data. Pay Attention to Product Reviews Don’t take Plug-and-Play claims at face value. Over the years, Microsoft Windows hecklers have taken many a cheap shot at the OS family by branding [...]
Handheld Devices: Supporting Your Clients Needs
While it’s tough to make much of a profit margin on sales of desktop or notebook PCs, it’s next to impossible to profitably sell personal digital assistants (PDAs) to your small business clients. After all, these handheld devices are generally positioned more as consumer electronics devices than full-blown "computers". The Popularity of Handheld Devices or [...]
The IT Consultant: Keeping Spare Parts On Hand
As an IT consultant, you should know most PC vendors would be happy to cover inexpensive items like a mouse under the standard warranty. However, given that your client could purchase a spare replacement mouse for about $10 to $30, is it really worth one of their employees being without a mouse, or worse yet [...]
IT Consulting: Providing Clients with Credit
In running an IT consulting business, do not be too quick to give new clients credit. Even when you give them credit, keep their lines of credit relatively low until they’ve built up some history with you. Provide Low Lines of Credit If you have new IT consulting clients, it may make sense to start [...]
Notebook PC Warranties: Study Them Carefully
Over the past five years, the price points on notebook PCs have been driven down dramatically. However, lower purchase prices not withstanding, notebook PCs still have a rather unique warranty service dilemma. If a keyboard, mouse-equivalent (tracking-stick or touch-pad) or display fails on a notebook PC, you won’t find inexpensive, third party replacements parts readily [...]
Computer Consulting Business: Nail Down the Vendor Support Options
No computer consulting business can afford to be sitting at a client site, running up a big bill, staring at a blue-screen-of-death, facing an angry mob of irate users and sitting on hold for two hours with tech support. This scenario is your absolute worst nightmare in running a computer consulting business and can be [...]
PC Purchases: The Benefits of Adding CD-RW Drives
Regardless of whether your clients are considering PC purchases of desktops or notebooks, they need to consider compatibility issues with a CD-RW drive, the accompanying operating system and other hardware components. With a notebook, you’re generally restricted to proprietary parts that only work with a particular brand, make and model of notebook. So if your [...]
IT Spending: Reallocate Your Clients’ PC Hardware Budgets
If your clients’ recent financial results have been so spectacular that they feel now is the time to make significant technology investments in their companies, consider the following alternatives to solely devoting their IT spending to PC hardware purchases. Influencing What Your Clients Do with Budget Surpluses Think about encouraging clients to reallocate the surplus [...]
PC Hardware: How Ego Can Cost Your Clients
Your clients might be tempted to outfit their top managers and producers with the latest and greatest PC hardware. After all, a CFO or senior account manager has a tremendous amount riding on his or her daily performance and productivity. But they need to consider better ways to spend their money. What Does Your Client [...]