Improve Your Computer Consulting Services with 3 Key Questions
If you want to provide the best computer small business consulting services possible for your clients, there are three key questions you can ask that will help you grow your business and keep those steady, high-paying clients. These questions are best asked as part of regular surveys (sent with invoices, support contract renewal reminders, etc.) and can really help you gauge the health of your relationships and the strength of your solutions.
1. “How can we improve the level of service we provide your company?”
You need to ask this question on a regular basis, both in surveys and in person as you are doing work, at least a couple times per year. The suggestions you get will be incredibly enlightening! Usually they will tell you things you can implement without charging them another cent like e-mail reminders about scheduled visits, etc. Other times you might get suggestions on how you can improve the benefits you offer, such as response time or specific specialties. Take to heart those that would actually improve your business and consider which ones just won’t work.
2. “Is there anything else IT-related that your company needs?”
Even if you’ve been providing stellar service, sometimes you might overlook something that is really bothering them (or maybe they’ve been too afraid to ask!) related to their IT assets. Make sure you regularly ask for their concerns with their IT assets and how it is working to inform the sophisticated solutions you provide.
3. “Do you know anyone else – business associates, friends, family members, etc. in the area that could use some help with computer problems?”
To give your clients some help as your extended sales force, spend a minute or two when you ask this question (and any other time it’s appropriate!) reminding your clients what to look out for when they are talking to their friends and professional acquaintances. For example, if they are on the phone with a vendor or supplier or family member that is complaining that everything is slow or the LAN’s down again, etc., this is an excellent time for them to point the person in your direction!
Today we talked about how to improve your computer consulting services by asking important questions of your clients on a regular basis. To learn more about this subject, visit the attached link!
Added By: Joshua Feinberg