When you are just starting your IT support company, you will most likely be wearing all the hats.  You will be responsible for sales, technical support and administrative duties, until the company is established enough to justify delegation of certain tasks to a salesperson or a few different technical staff members.

Wearing Multiple Hats is Important During Startup

A lot of people might think of themselves as having one skill when it comes to their businesses.  For example, someone might just feel like he/she is good at being an entrepreneur, but has sub-par technical and sales skills.  But if you are not willing to wear multiple hats, particularly during startup, you are already behind the curve.  Most of your local competitors in IT support will be wearing multiple hats, particularly during startup.

Your firm will often compete for sweet spot clients against one-person consultants working out of their houses with very low overhead.  And many of these people will have fairly good technical skills and personalities that work well in sales positions.

When Should You Delegate in IT Support?

You may be able to find a great technical person and a salesperson and keep them very busy.  But in most cases, your IT support business needs to evolve.  You, as the owner will start out by being both the salesperson and the tech person.  As the company grows and gets more clients, you will consider subcontracting out some overflow work or specialty work in order to free you up for sales and marketing.

When you reach the point where you are working with a couple different subcontractors consistently, you should start to think about the money your firm is spending on subcontractors and realize you should delegate to someone you put on payroll.

The Main Idea about IT Support

Remember that in IT support, some of your competitors will not be skilled at sales and tech issues right away.  They may also challenge you!  It’s very important to wear multiple hats during startup to help your business grow into the future.

Added By:  Joshua Feinberg