IT Support Contracts: Who Are Your Clients?
You need to know your strengths with IT consulting and be qualified, but you also want to think about which types of companies you want to target with IT support contracts. And when you’re starting out, you probably don’t want to go for huge businesses with 60 – 150 stations.
Start Small with IT Support Contracts
You want to start with approachable small business sizes that work with your particular skill set. You will probably want to target those with 10 – 30 PCs and one or two servers. They will not be dealing with WAN connections and will mostly use Windows and Office. Don’t get into larger small businesses until you get your feet wet.
Communication is Key to IT Support Contracts
You have to stay in contact with customers regularly through e-mails, phone calls or drop-ins if you want to manage customer expectations and build the kind of relationships expected with IT support contracts. You will most likely be in touch at least twice a month.
Surveys Can Help Evaluate Service Agreements
If you sent surveys regularly (once a year or more!) to gauge the success of the IT support contract relationships you develop, you will get a better idea of how to build your business. Send surveys a couple months before renewal and even as much as twice a year or quarterly. You can make surveys informal, but you need to keep asking how you can improve and continue to provide stellar service with IT support contracts.
Blogged By: Computer Consulting 101 Professional Kit