With notebook PCs in particular you should advise clients to buy the highest level of extended warranty coverage.  Hard drive failure is less of a concern than the cost of replacing a broken LCD screen.

What Do Replacements Cost?

Notebook PC LCD screens are different depending on each particular computer.  If your client needs to replace a monitor out of warranty for a regular desktop computer, typically there would be no problem, and he/she could do so for about $200 or $300.  However, with a notebook PC LCD screen, your clients will probably not find the parts in stock locally.  And the LCD screen and all assembly could cost about $1,000 or more.

What Questions Should You Ask?

As a responsible consultant, you should ask questions before recommending options:

1.     Are the notebook PCs your major clients own typically used more in the office or in the field?

2.     Can you get a copy of the notebook PC system warranty?

3.     How is the notebook PC warranty different from the desktop PC warranty?

4.    Are there restrictions on the warranty specifically for the hard drive or LCD?

5.    How long does warranty coverage apply?

6.    Is your PC vendor responsible for the extended warranty coverage?

7.    What happens if the warranty coverage is handled under a third-party vendor and the vendor goes out of business?

The Main Idea about Notebook PCs

Because hard drive and LCD screen failures are common with notebook PCs, your clients will do the best if they buy an extended service plan.  This will also be why extended warranties on notebook PCs cost a lot more than the same types of warranties on desktop PCs.  

Blogged By:  Joshua Feinberg