If you have a computer consulting business, you can’t spend time running up a huge bill, sitting at a client site as you wait on hold for two hours with tech support for your clients’ IT assets.  You will be dealing with angry users and possibly compromise your relationship with your clients.

Both You and Your Clients Need Good Vendor Tech Support

Your computer consulting business can best help your clients and keep its credibility in crisis if you have good vendor tech support.  Even if you are very experienced in troubleshooting PC hardware, you will have to sometimes rely on a true specialist.

Know the Offerings

You need to get the real story about vendor tech support before you recommend your computer consulting business clients make purchases.  A lot of top PC vendors have similar offerings, but you still need to ask about what is included – technical support services, etc. – and get their description in writing.

Questions Will Help You Decide

You need to ask questions to figure out how reliable a certain type of PC vendor tech support is.  Are the professionals available by phone?  Is the tech support number toll-free?  Is the support free?  You should also find out if there are separate numbers to call for separate products and if the vendor tech support is available 24 hours per day, seven days per week for emergency support should your computer consulting business need to use it.  Also ask about online tech support resources.        

Access to a Specialist is Critical

With your computer consulting business, you need direct, quick access to a specialist that deals with nothing but the product you have all day.  Test the tech support group’s responsiveness when you aren’t in crisis mode to get a real idea of how good it is.  

You can also check with PC magazine to find a list of PC vendors and their quality of tech support to get more ideas for your computer consulting business.

Submitted By:  Computer Consulting 101 Professional Kit