When it comes to providing clients with IT support, you have a lot of responsibilities.  There are specific areas that you need to include as part of your IT support services.

IT Support:  Coordinate Telecommunications Solutions

When it comes to sweet spot clients, you will most likely have to coordinate IT support with a local telephone company.  You will probably work with either a CLEC (competitive local exchange carrier) or an ILEC (incumbent local exchange carrier).  Research the types of connections you need and check out dial-up networking solutions.  You also have to be prepared to coordinate tech support with an ISP.

IT Support:  Test

Your firm will probably have to know about vertical industry applications.  You will either have to bring in the vertical applications or test them at the request of your clients before they make an investment.  You are responsible for telling clients how the application will fit into their networks.  

IT Support:  Guru and Employee Training

Whether you want to be involved or not, part of IT support is conducting formal end-user training.  You will probably have to train small groups when you add new applications.  Also be prepared to provide informal training with the internal guru, who in turn can train the rest of the employees about more mundane issues.  

IT Support:  Predict Disaster

Part of IT support is dealing with disaster recovery planning, which includes regular data backup checks, virus scans, power protection and other security items.  Don’t forget that part of IT support is maintenance.

IT Support:  The Main Idea

Your problem-solving and strategic-planning skills are your best tools for clients.  You have to deal with everything IT when it comes to clients, write it down and really get organized so you can take a proactive stance with IT support.  

Blogged By:  Computer Consulting Kit