Asking the following three questions of all your computer consulting clients will improve customer service and help grow your company.

“How Can We Improve the Service We Provide?”

Regularly ask computer consulting clients this question – at least a few times annually.  They will probably give you plenty of suggestions that will help your customer service, including many items you will be able to add to your services without charging them more money.  E-mail reminders of your visits are a great example.

Some services will be a little more difficult to deliver, such as the request for niche specialists.  The main point is, some computer consulting services will require more or in some cases too much extra work on your part (and not enough benefits!) but some might be wonderful chances to earn more revenue.

Questions Number Two and Three

“Is There Anything Else Related to IT That Your Company Needs?”

“Do You Know Anyone Else – Business Associates, Friends, Family Members – in the Area That Can Use Help with IT Problems?”

You Can Help Computer Consulting Clients Help You

If you spend a few minutes talking to computer consulting clients and telling them what to look for, they will think of you when talking to their own associates, friends and family members that are dealing with IT issues.  If you train computer consulting clients to listen for clues that are opportunities for you and they are happy with the work you do for them, they will recommend you.

Blogged By:  Computer Consulting 101 Professional Kit