Many IT specialists use the Computer Consulting Kit in all stages of their careers to help them manage all aspects of their business and plan for a long-term future in the computer consulting industry.

The tools presented by the Computer Consulting Kit can benefit both IT consultants and their clients.  They can help manage expectations and build the strong connections between clients and IT providers that mark the very best long-term relationships. 

The Computer Consulting Kit:  Using Best Practices to Manage Expectations and Grow Business

Ernie Neve is an IT consultant based in Plymouth Meeting, Massachusetts.  Like a growing number of  computer consultants, he uses the Computer Consulting Kit as the ultimate guide to direct his business and provide the best solutions for his clients and customers.

With the help of the sophisticated concepts presented by the Computer Consulting Kit, Ernie has been able to reshape his business plan to enhance benefits to clients and keep them happy.  

“Attention to even small details is critical to improving client satisfaction, reducing callbacks and keeping clients happy.  The Computer Consulting Kit continues to help us formalize and structure our computer consulting practice and helped us earn an additional $10,000 last year.  We have a long way to go, but the Computer Consulting Kit is our guide.”

Ernie is confident that by continuing to use the ideas learned in the Computer Consulting Kit, he will make 2007 “the big year” for his business.

Ernie Neve and the Computer Consulting Kit:  A Closer Look at Client Services

Ernie Neve has learned a lot from the Computer Consulting Kit about ways to interact with his clients:

“We consistently paid attention to detail and it virtually eliminated ‘day after’ call backs, which can lead to client dissatisfaction. Since 90% of the small business client users we do work for are somewhat unsophisticated when it comes to their use of the computer/network, any small change to what they do or the way they do it can wreak havoc on their world.  This can be as simple as them seeing a different network login name come out on a workstation restart because they were so used to just typing a password only each day because their user name was already there and literally did not know what to do.  If a change made to the server or their workstation rendered one of their programs not usable exactly as they had used it in the past etc. they also panicked.  For the client/user these types of things would result in downtime, unhappiness and the proverbial ‘Every time you guys come in here and fix something, something else doesn’t work’ comment.”

Ernie created a formal Quality Control system with a checklist and provided interaction with each user before completing work on the site.  

“We pay close attention to detail and leave each system (with the exception of our fix, upgrade, addition, etc. service) exactly how we found it.  We test each system to make sure that not only our new items work properly but also that existing applications work as well.  We interact with the end user to make sure he/she sees this is being done and agrees the system is as it was before we started.”

The Bottom Line About the Computer Consulting Kit and Managing Client Expectations

Ernie Neve and the Neve Group along with other computer consulting professionals are using the concepts offered by the Computer Consulting Kit in order to improve relationships with clients and present the most sophisticated solutions to small businesses and grow their own businesses in the process.

To get the same competetive edge as Ernie Neve and learn more about how the principles of the Computer Consulting Kit can help you and your business, visit the preceding link. 

Added By:  Computer Consulting Kit