Excellent Customer Service Checklist
Excellent customer service means exceeding customer expectations. We have put together a checklist of the top ten things to do to provide excellent customer service. By following these tips you will stay on the right side of the customer and exceed their expectations as much as possible.
Top 10 Ways To Provide Excellent Customer Service
- First strategy for excellent customer service, stick to your standard configurations as much as you can. Warn the client in advance if you need to deviate from your standard configurations, which should be their standard configuration too.
- Second strategy for excellent customer service, look through Google and newsgroups in order to proactively preempt any compatibility risks, bugs or workarounds that you’re concerned about.
- Third strategy for excellent customer service, never use your client as a guinea pig. Even if the client is the first to run a product, try it out internally before you run it in the live client environment.
- Fourth strategy for excellent customer service, when in doubt, hire a specialist. If you can’t see the project through from end to end you need to hire a specialist as a subcontractor to get the job done.
- Fifth strategy for excellent customer service, recognize that there is no such thing as over-documenting or over-communicating. If a client wants a checklist, give it to them. If they want to talk to you once a week, do it.
- Sixth strategy for excellent customer service, avoid procrastinating on longer projects.
- Seventh strategy for excellent customer service, always build a cushion of time into your schedule to accommodate unexpected delays.
- Eighth strategy for excellent customer service, make your invoices as clear as possible. Clients shouldn’t need a decoder ring to figure out what’s going on with your invoices or statements. Use plain English and avoid techno-speak and jargon at all costs.
- Nineth strategy for excellent customer service, don’t assume anything. Continuoulsy ask if the client has questions.
- Tenth strategy for excellent customer service, offer to train the internal guru. Even if that training causes you to lose some short-term consulting revenue, you are in this for the long run.
Bottom Line on Excellent Customer Service
By following these ten pointers for excellent customer service you will put yourself head and shoulders above your competition. Service businesses are all about exceeding expectations and the key to that is providing excellent customer service.
In this article, you’ve been introduced to Excellent Customer Service. To learn more about how you can improve your knowledge about Excellent Customer Service, just click here now to get access to a free one-hour audio training program on 5 Easy Ways to Grow Your Computer Consulting Business.